FAQs

Note: A frequently asked questions guide (PDF) has been created to help providers transition from CM2000 to another EVV vendor.

Electronic Visit Verification (EVV)

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Electronic Visit Verification (EVV) is a telephone and computer-based system that electronically verifies that service visits occur and documents the precise time service provision begins and ends.

No, EVV does not require individuals/members to get a home landline phone. If you do not have a home landline or you do not want your personal attendant to use your home landline, a small alternative device will be ordered and installed in your home for your personal attendant to use to clock in and out.

No. The use of the individual's/member's personal cell phone is not allowed and your attendant should never ask to use your cell phone to call in and out.

Note: The only exception to cell phone use is if you are a Consumer Directed Services (CDS) employer. Please see the CDS FAQs for more information on cell phone use under the CDS option.

Yes. The use of EVV does not change the way and location in which services are delivered. Individuals /members will be allowed to receive services in accordance with their service plan and existing program rules.

Providers are responsible for ensuring all required data elements are uploaded or entered into the EVV system completely, accurately and in a timely manner.

Providers that do not correct missing, incomplete or inaccurate data will experience a partial lockout of the system. A system lockout will prevent agencies from completing timely visit maintenance until all required data is entered into the system. Providers will retain limited system access until all necessary data is addressed to completion.

The following data elements must be entered accurately and completely in the EVV system to identify:

  • The provider agency:
    • TIN (Taxpayer Identification Number)
    • NPI (National Provider Identifier)
    • API or TPI (if applicable)
    • Provider legal name
    • Provider address
    • Provider city
    • Provider ZIP
  • The individual/member receiving services:
    • Medicaid identification number
    • First name
    • Last name
    • Date of birth
    • Home telephone landline number(if applicable)
    • Payor
    • DADS region of individual's/member's residence (if applicable)
    • DADS contract number (if applicable)
    • DADS service group (if applicable)
    • DADS service code (if applicable)
    • MCO HCPCS (if applicable)
    • MCO modifier(s) (if applicable)
    • MCO System Unique Member ID (if applicable)
    • MCO Service Delivery Area of member's residence (if applicable)
  • Employee providing services:
    • Employee ID (Employer Assigned ID for HR/Payroll purposes)
    • Employee last four Social Security numbers or passport number
    • Employee discipline (must be one of the following: attendant, nurse, CNA, PT, OT, SLP, other)
    • Employee first name
    • Employee last name
    • Employee start date (start date of employment with provider)
    • Employee end date (end date of employment with provider) (if applicable)
  • Additional data that is required, but will not result in system lock out.
    • Employee EVV user ID (user ID used to conduct visit maintenance)
    • Employee EVV user first name (EVV user name — first name of person associated with EVV user ID)
    • Employee EVV user last name (EVV user name — last name of person associated with EVV user ID)

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Updated: May 17, 2016