Contact DADS

The Texas Department of Aging and Disability Services (DADS) state office headquarters is located at:
701 W. 51st St.
Austin, Texas 78751
Phone: 512-438-3011
Mailing Address:
P.O. Box 149030
Austin, Texas 78714-9030

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Ask about benefits and services

Consumer Rights and Services
1-800-458-9858
www.dads.state.tx.us/services/crs
Assists people with questions about DADS programs and services.

Aging and Disability Resource Centers (ADRCs)
www.dads.state.tx.us/services/adrc/locations.html
Provides information about and help with state and federal benefits. Also provides information about local programs and services.

Area agencies on aging
1-800-252-9240
www.dads.state.tx.us/services
Provides services to help people age 60 and older, their family members and caregivers receive the information and assistance they need in locating and accessing community services

Local intake offices
www.dads.state.tx.us/services
Serve and enroll eligible individuals in programs for people 65 and older and people with physical disabilities.

Local authorities
www.dads.state.tx.us/services
Offers community-based services to persons with intellectual or developmental disabilities or a pervasive developmental disorder.

Texas 2-1-1
211
https://www.211texas.org
A 24-hour information and referral services that connects Texans with state and local assistance programs. Also, apply for state health and human services benefits, check on your application and reapply for benefits.

Find a DADS service provider

Long-term Care Quality Reporting System
http://facilityquality.dads.state.tx.us/
Find and compare long-term services and supports providers, including nursing facilities, home health agencies, adult day care and others.

Get information about DADS policies and procedures

How to become a DADS provider
www.dads.state.tx.us/providers/
Please click on the program in which you are interested from the drop-down list on the left. When the new page opens, click on the button on the right side of the screen that says, "Click here to learn how to become a provider."

Provider Claims Services
512-438-2200
Ensures proper and accurate service authorizations and supporting records are available for provider reimbursement.

Regulatory Services Division Policy, Rules and Curriculum
512-438-3161
Supports all Regulatory Services departments in drafting policy, rules and curriculum.

Learn about Medicare, Medicaid and Social Security

Medicaid
1-800-252-8263
www.medicaid.gov/
A means-tested health and medical services program for certain individuals and families with low incomes and few resources.

Medicare
1-800-MEDICARE (1-800-633-4227)
1-877-486-2048 (TTY)
www.medicare.gov/
A federal health insurance program that pays for hospital and medical care for certain older Americans and people who are disabled.

Social Security
1-800-772-1213
1-800-325-0778 (TTY)
www.ssa.gov
Uses public funds to provide a degree of economic security for people who are older or who have disabilities.

Make an open records request

Members of the News Media
512-438-3056
Members of the news media must contact the DADS Press Office to make an open records request.

DADS programs and services
Fax: 512-438-5136
Email to brett.norbraten@dads.state.tx.us
Requests related to public information about DADS programs and services except for Regulatory Services programs.

DADS Regulatory Services
512-438-2633
Fax: 512-438-2738
rs.recordsmgmt@dads.state.tx.us
www.dads.state.tx.us/legal/openrecords.html
Requests related to public information about licensed nursing facilities or other settings that care for people or are older or who have disabilities.

Provide feedback on IDD assessment instruments

Stakeholders can email comments at any time to IDD.assessment@dads.state.tx.us.

The Texas Department of Aging and Disability Services (DADS) is evaluating comprehensive assessment instruments used to assess the needs of people with intellectual and developmental disabilities (IDD). Senate Bill 7 (83rd Regular Session) calls for people who receive IDD services from DADS get the type, intensity and range of services most appropriate to their needs, as identified by a comprehensive assessment instrument. Services may be provided through:

  • A Medicaid waiver program
  • An intermediate care facility for individuals with an intellectual disability or related conditions(ICF/IID)
  • A state-operated ICF/IID, also called a state supported living center

Report abuse or make a complaint

Consumer Rights and Services
1-800-458-9858
http://www.dads.state.tx.us/services/crs
Report a complaint about the treatment of older Texans and people with disabilities, including people with intellectual disabilities, who receive services in facilities or from agencies regulated by DADS.

Adult Protective Services
1-800-252-5400
www.dfps.state.tx.us/Adult_Protection/
Investigates abuse, neglect and exploitation of adults who are elderly or who have disabilities. Victims of abuse, neglect or exploitation may get short-term help with shelter, home repairs, food, transportation, managing money, medical care, home healthcare services and mental health services.

Office of the Independent Ombudsman for State Supported Living Centers
1-877-323-6466
1-877-648-2233 (TTY)
www.dads.state.tx.us/SSLCombudsman/
Report concerns about the care someone living in a state supported living center receives.

Office of the State Long-term Care Ombudsman
1-800-252-2412
www.dads.state.tx.us/news_info/ombudsman/
Report concerns about someone living in a nursing home or assisted living facility. Also provides information and assistance in choose the most appropriate living arrangement.

Self-reporting of abuse, neglect or exploitation by licensed or certified DADS service providers
1-800-458-9858
www.dads.state.tx.us/services/crs/incidentforms/
Providers who are licensed or certified by DADS must notify the agency if someone in their care has been or may be physically or mentally abused, neglected or exploited.

Texas Health and Human Services Commission (HHSC) Office of the Ombudsman
1-877-787-8999
1-888-425-6889 (TTY)
www.hhsc.state.tx.us/ombudsman/
Complaints or issues related to health and human services programs not administered by DADS.

Report fraud

Texas Health and Human Services Commission Office of Inspector General
1-800-436-6184
https://oig.hhsc.state.tx.us/
Report suspected fraud waste or abuse in Texas health and human services programs.

State Auditor's Office
1-800-TX-AUDIT
https://sao.fraud.state.tx.us/hotline.aspx
Report suspected fraud, waste or abuse by state agencies, colleges and universities.

Talk to the press office (For members of the news media)

Press Office (M-F, 8-5)
512-438-3056
www.dads.state.tx.us/news_info/pressroom.html
Members of the news media that have questions about DADS programs and services.

Press Office (all other times)
Cecilia Cavuto
512-466-2247

Open Records Requests
512-438-3056
www.dads.state.tx.us/legal/openrecords.html
Members of the news media must contact the DADS Press Office for all open records requests.

Verify that someone can be hired

Employability checks
www.dads.state.tx.us/providers/employability
To determine employability, facilities and agencies must check an applicant's criminal history, Nurse Aide Registry status and Employee Misconduct Registry status.

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Updated: June 30, 2014